(4.6 / 5)12+ Ratings

Taxjar Reviews

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Overall Rating

4.6
12 Reviews
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About Taxjar

TaxJar is a cloud-based platform that automates the entire sales tax life cycle across all of your sales channels. It was founded in 2013 to help e-commerce companies automate sales tax calculations, nexus tracking, reporting, and filing in the US. In 2021, TaxJar was acquired by Stripe to accelerate the future of commerce and compliance.

Key features of TaxJar include:

  • Automated Sales Tax Compliance: Automates sales tax computing, recording, and reporting.
  • Real-time Sales Tax Rates and Calculations: Provides real-time sales tax rates and calculations for accurate sales tax at checkout.
  • Return-Ready, Jurisdiction-Level Reporting: Organizes sales data into easy-to-read, return-ready state reports.
  • AutoFile Feature: Automatically submits returns to the states where you're registered.
  • Multi-Platform Support: Syncs with e-commerce channels and shopping carts.
  • Economic Nexus Tracking: Helps you stay ahead of your economic nexus exposure.
  • AI-Driven Product Categorization: Uses AI to categorize products for easy management of sales tax compliance when expanding to new markets.
  • Integration with E-commerce or ERP Platforms: Offers a wide range of built-in-house integrations with platforms like Stripe, Shopify, and NetSuite.
  • Customer Support: Provides a knowledgeable customer service team ready to help you be successful.

TaxJar is trusted by more than 20,000 businesses to manage their sales tax obligations in the US. It offers one platform to manage every aspect of sales tax compliance from calculations to reporting to filing. It makes compliance simple, scalable, and reliable. It's designed to help businesses grow with ease.

Taxjar Pros & Cons

Pros of TaxJar:

  • Ease of Use: TaxJar is generally considered easier to use, especially for small business owners dealing with sales tax for the first time.
  • Integration: It integrates well with various systems such as ERP, e-commerce, CRM, invoicing, and billing applications.
  • Automated Sales Tax Filing: TaxJar offers automated sales tax reporting and filing, which saves time and reduces errors.
  • Geolocation Precision: It uses geolocation, which is more precise than zip codes, for mapping taxes to specific jurisdictions.
  • Customer Support: TaxJar is known for its excellent customer support, with quick and accurate responses to customer inquiries.
  • Time-Saving: The software helps businesses save time by centralizing and aggregating a ton of information, making it easier to manage sales tax.
  • User-Friendly Interface: Although the interface is not perfect, it is user-friendly and helps businesses navigate complex sales tax situations.

Cons of TaxJar:

  • Pricing Transparency: The pricing is not publicly available, and users need to request a quote from the sales department.
  • Limited Scalability: TaxJar might not be able to scale with larger businesses that have more complex sales tax needs.
  • Limited International Tax Services: TaxJar does not offer international tax services, which might be a drawback for businesses operating globally.
  • Occasional Discrepancies: There can be occasional discrepancies in the total amount of tax collected versus the expected taxes due, possibly due to errors in third-party tax collecting formulas.
  • Support Issues: Some users have reported issues with the support team, including long response times and a lack of understanding of their own service.

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Taxjar Customer Reviews (12)

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Taxjar Customer’s Q&A

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Taxjar Features and Benefits

TaxJar is a cloud-based platform that automates the entire sales tax life cycle across all of your sales channels. Here are some of its key features and benefits:

Automated Sales Tax Compliance: TaxJar automates sales tax computing, recording, and reporting, making tax compliance less tedious and complicated.

Real-time Sales Tax Rates and Calculations: TaxJar provides real-time sales tax rates and calculations, ensuring accurate sales tax at checkout.

Return-Ready, Jurisdiction-Level Reporting: TaxJar organizes sales data into easy-to-read, return-ready state reports, saving hours on sales tax filings.

AutoFile Feature: TaxJar AutoFile automatically submits returns to the states where you're registered, ensuring you never miss a due date.

Multi-Platform Support: TaxJar syncs with e-commerce channels and shopping carts, allowing you to compile sales data from different channels and view key metrics on the dashboard.

Economic Nexus Tracking: TaxJar helps you stay ahead of your economic nexus exposure, collect the right sales tax rate on every product sold, and submit filings and remittances on time.

AI-Driven Product Categorization: TaxJar uses AI to categorize products, making it easy for multichannel sellers to manage sales tax compliance when expanding to new markets.

Integration with E-commerce or ERP Platforms: TaxJar offers a wide range of built-in-house integrations with platforms, ranging from Stripe to Shopify to NetSuite, giving you more flexibility for custom solutions.

Customer Support: TaxJar provides a knowledgeable customer service team ready to help you be successful, from onboarding to educational resources.

These features and benefits help businesses streamline their sales tax processes and reduce the risk of errors and missed deadlines.

Taxjar Pricing

TaxJar offers two plans, Starter and Professional, with different features based on business needs.

Starter Plan:

  • Pricing starts at $19/month for the Starter 200 plan which includes 200 orders per month.
  • Designed for new businesses to get started or for marketplace sellers.
  • Up to three data import integrations.
  • Access for a single user.
  • Includes 4 AutoFiles per year (can pay for additional filings).

Professional Plan:

  • Pricing starts at $99/month for the Professional 200 plan which includes 200 orders per month.
  • Ideal for most small-to-mid-sized businesses with a need for real-time calculations and multi-state reporting and filing.
  • Up to 10 total integrations (data import + API integrations).
  • Multi-user access with defined roles.
  • Includes 12 AutoFiles per year (can pay for additional filings).

TaxJar also offers a free trial where you can use TaxJar as much as you want for 30 days. After 30 days, a fee is charged based on the number of orders your business does per month.

Payment Method

TaxJar offers several payment methods. Many states are moving towards Electronic Funds Transfer (EFT) for sales tax payments. ACH Debit and ACH Credit are popular forms of EFT. In an ACH Debit transaction, the state taxing authority pulls money from your account. In an ACH Credit transaction, your bank pushes money to the institution's bank account. ACH Debit transactions are typically free, while ACH Credit transfers often come with a fee of up to $3.

For example, Arizona requires most taxpayers to pay via EFT. If a taxpayer elects not to, they'll be hit with a 5% penalty.

TaxJar also integrates with Square and PayPal. When you select your preferred subscription plan, you'll be sent to Square to enter your billing information. Square accepts all major credit and debit cards.

For PayPal, all it takes is a single click to link up TaxJar to your PayPal store. Your PayPal account is now synced with TaxJar and will update on a daily basis.

Please note that payment information can be surprisingly hard to find outside of the privacy of a state's taxpayer portal. It's recommended to contact your state's taxing authority or the respective payment platform for the most accurate and up-to-date information.

Remember, always ensure to check the payment methods accepted by your state and be prepared to begin paying via EFT if required. It's also important to be aware of any potential fees associated with different payment methods.

Taxjar FAQs

FAQ

Taxjar Alternatives

Here are the top 10 alternatives to TaxJar:

  1. Avalara
  2. TaxCloud
  3. Vertex
  4. CCH SureTax
  5. Sovos
  6. Thomson Reuters ONESOURCE
  7. FileLINK by Sales Tax DataLink
  8. Anrok
  9. Sovos
  10. eClear

Each of these alternatives offers unique features and benefits that may better suit your business needs. It's recommended to explore each option and choose the one that best fits your requirements.

FAQ

Taxjar Return Policy?

TaxJar has a specific refund policy. If there are any questions regarding subscription fees, a request can be submitted to support@taxjar.com with the necessary information. It's important to note that TaxJar must be informed within sixty (60) days after the date that TaxJar bills you. Please be aware that AutoFile credits are non-refundable.

In addition, TaxJar has the ability to roll refunds over to the next open period in every state. As each state approaches refunds differently, the product has been tailored to address variances between states.

For the most accurate and up-to-date information, it's recommended to contact TaxJar directly.

FAQ

How To Open A Taxjar Account?

To open an account on TaxJar, follow these steps:

  1. Visit the TaxJar website.
  2. Complete the Business Profile with details that confirm account ownership, including business name, address, phone number, and the email address used to create the account.
  3. If the email address is changed on this page, it will also change the email address used to login to the account.
  4. After setting up the account, navigate to the Client Manager. This is the main page of the TaxJar Advisor account and provides a view of all connected client accounts.
  5. To invite a client to the TaxJar Advisor account, click the green "Add New Client" button at the top of the Client Manager.
  6. Complete the blank fields and click "Send Invitation" to get started.
  7. Choose who will be automatically billed by TaxJar for this account by selecting either "Our company" or "Client".
  8. The client will receive an email notification with an "Accept Invitation" button. They need to click this button and create an account (if they haven't done so yet) to accept the invitation.
  9. After the client completes the process, the new client account should be listed in the Client Manager.

Please note that it's recommended to contact TaxJar directly for the most accurate and up-to-date information.

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